Amazon Hiring | Salesforce Support Engineer

Key job responsibilities

1. Perform technical analysis and development of applications with necessary customizations.
2. Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightning flows, custom metadata types, custom settings, Email templates.
3. Troubleshoot and fix defects for planned releases and production issues.
4. Manage SFDC Customer Relationship Management (CRM) including internal support requests and data integrity.
5. Make recommendations to management regarding implementation as appropriate.
6. Learn and adapt to Amazon internal tools and AWS technology.
7. Participate in change management processes and drive communication efforts across relevant stakeholders.



  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern program languages
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